COVID-19 POLICY. SAFE HOME. STAY SAFE!

As the Covid-19 virus continues to disrupt every facet of our daily life, the team at Trouble Shooters wants to assure our customers that we are taking steps to help our employees and clients stay safe during this challenging time.

Our Commitment

We will remain OPEN during this time, fully staffed and ready to help our community.

With ongoing lockdowns in place and more people working from home, the added stress on your plumbing increases and emergency situations can feel even more overwhelming.

Trouble Shooters is ready to help with all plumbing and drain services 24 hours a day, 7 days a week.

We are keeping our regular business hours while strictly following government health and safety guidelines.

Our team of Plumbers are Essential Service Providers

The team at Trouble Shooters will continue to enforce our high standards of cleaning before, during and after every service visit.

Our team is instructed and trained to uphold these high standards of cleaning and disinfecting to ensure the safest possible working situation. Furthermore, we’re following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including:

• Wearing personal protective equipment
• Eliminating physical contact, including handshakes. We’ll use only non-contact methods of greeting
• Maintaining effective social distancing when possible
• Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
• Using hand sanitizer
• Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles, and on equipment

Should you require additional safety precautions, please tell our office staff in advance and we will do everything we can to accommodate you.

At Trouble Shooters, we supply all our employees with nitrile gloves, masks, rags, hand sanitizer, and disinfecting wipes.

Employees must stay home if they exhibit any Covid-19 symptoms and are asked to isolate for the recommended 14-day period if they have travelled, or if exposed to someone with COVID-19.

Our employees will not go to premises that has someone with COVID-19 symptoms, has been in contact with someone that has, or has travelled within the last 14 days.

As the Covid-19 situation changes rapidly, so do the guidelines. We continue to adapt and refine our process as best we can.

Stay safe. Stay home. And call Trouble Shooters for all your plumbing needs!